HomeContact Us
The Municipal Gratuity Fund Contact Details:
Tel: 011 450 1224
Please send all enquiries to:
Hester Van Rensburg
hester.vanrensburg@mgfund.co.za
Lauren Smith
lauren.smith@mgfund.co.za
Physical Address:
14 Bedfordview Office Park
3 Riley Road
Bedfordview
2007
Retirement Benefits Counselling
Sanlam Benefit Counsellors
Toll-free number: 0800 111 956
WhatsApp or phone: 0861 223 646
Email: advicereferral@sanlam.co.za
INFund Solutions
Phone: 012 880 5983
Email: mgf@infund.co.za
Financial Advice
The MGF and its employees are not registered as financial advisors and are by law prohibited from giving financial advice. It may only furnish factual information. If members need financial advice they should obtain it from registered financial advisors. The Fund can be approached for contact details of financial advisors.
Fund Administrator: The Board of the Fund outsourced the administration of the Fund to Sanlam Employee Benefits (SEB), a registered retirement fund administrator. They are responsible for all administrative functions with reference to the receipt and processing of contributions, payment of benefits, housing loans and updating member information.
Tel: 086 122 3646
Physical Address:
250 Hall Street
Westend Office Park
Block D
Centurion
0157
Sanlam Corporate
Use the right contact for the right service
|
CLIENT CARE AND DIGITAL SUPPORT |
|
|
WhatsApp 086 122 3646 |
Following up on claims |
|
Phone 086 122 3646
|
Obtaining benefit statements |
|
Phone 086 072 7867 |
Requesting fund values Obtaining tax certificates Assistance with accessing the member and client portals (e.g. registration, navigation, password resets, etc.) |
|
DOCUMENTS PROCESSING |
|
|
Submitting claim documents (withdrawals, retirements, disability, death claims, divorce and maintenance orders, investment switches, etc.) |
|
|
Submitting outstanding/additional information required to process claims |
|
|
OTHER IMPORTANT CONTACTS |
|
|
Divorce Orders Maintenance Orders MaintenanceOrders.SCCore@sanlam.co.za Death Claims |
If in doubt, phone client care on 086 122 3646 to get the right contact for the right service.
_____________________________________________________________________________________
Complaints Procedure
You may lodge a written complaint with the Fund in terms of Section 15(3) in terms of the Fund Rules. The contact person is:
- The Principal Officer of the Fund; Ms Christine Seierlein
- Tel no: (011) 450-1224
If you are not satisfied with the outcome of the complaint or you have not received the reply within 30 days, you may then lodge a written complaint with the Pension Funds Adjudicator (PFA). The contact details of the PFA are:
- Email: enquiries@pfa.org.za
- Tel no: (012) 346-1738
You CAN find financial peace of mind
Highlights: 2025 report - read now!
Latest investment returns - how did they perform?
Voting Poll
The Municipal Gratuity Fund Contact Details:
Tel: 011 450 1224
Enquiries
Please send emails to:
Hester Van Rensburg hester.vanrensburg@mgfund.co.za
Lauren Smith lauren.smith@mgfund.co.za
